Find answers to frequently asked questions

<h3 id="what-is-the-status-of-my-order">What is the status of my order?</h3><p>Once you have placed your order, we will send you a confirmation email to track the status of your order.</p><p>Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).</p><p>Additionally, you can track the status of your order from your &quot;order history&quot; section on your account page on the website.</p><h3 id="can-i-change-my-order">Can I change my order?</h3><p>We can only change orders that have not been processed for shipping yet.</p><p>Once your order is under the status &quot;preparing for shipping&quot;, &quot;shipping&quot; or &quot;delivered&quot;, then we cannot accept any edits to your order.</p><p>To make changes to your order, please reach out to support through the helpdesk.</p><h3 id="where-do-you-ship">Where do you ship?</h3><p>We ship worldwide.</p><h3 id="how-long-does-it-take-to-ship-my-order">How long does it take to ship my order?</h3><p>If your item is labeled as &apos;made to order&apos;, it usually takes 2-4 weeks to ship, or longer depending on the item.&#xA0;</p><p>If your item is labeled as &apos;ready to ship&apos; it usually takes 2-4 days to process it for delivery.</p>

General

Find answers to frequently asked questions about payments

<h3 id="what-payment-methods-do-you-accept">What payment methods do you accept?</h3><p>You can purchase on our website using a debit or credit card.</p><p>We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.</p><p>You can choose these payment methods at checkout.</p><h3 id="which-currency-will-i-be-charged-in">Which currency will I be charged in?</h3><p>You can change to any currency from the footer of our website.</p><h3 id="do-you-offer-a-pay-in-4-payment-option">Do you offer a pay-in-4 payment option?</h3><p>We accept a pay-in-4 payment option thanks to our partner Affirm.</p><p>You will be able to choose that payment option at checkout.</p>

Payment

Find answers to frequently asked questions about shipping

<h3 id="where-do-you-ship">Where do you ship?</h3><p>We currently ship worldwide.</p><h3 id="isPasted">How long does it take to ship my order?</h3><p id="isPasted">If your item is labeled as &apos;made to order&apos;, it usually takes 2-4 weeks to ship, or longer depending on the item.&#xA0;</p><p>If your item is labeled as &apos;ready to ship&apos; it usually takes 2-4 days to process it for delivery.</p><h3 id="how-can-i-track-my-package">How can I track my package?</h3><p>Once you have placed your order, we will send you a confirmation email to track the status of your order.</p><p>Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).</p><p>Additionally, you can track the status of your order from your &quot;order history&quot; section on your account page on the website.</p><h3 id="will-i-pay-taxes-for-international-shipping">Will I pay taxes for international shipping?</h3><p>Deliveries in Europe will have to pay customs taxes.</p><p>Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.</p><p>For more information, please refer the to website of the delivery partner handling your delivery.</p>

Shipping

Find answers to frequently asked questions about returns

<h3 id="do-you-accept-returns">Do you accept returns?</h3><p>We do accept returns for store credit/exchange in respect to the following conditions:</p><p>- The item must have been sold on our online store<br style="box-sizing: border-box;">- The item shouldn&apos;t have been used in any way<br style="box-sizing: border-box;">- The return or exchange request is made within 7 days of delivery<br style="box-sizing: border-box;">- The return is made within 14 days of the return or exchange request</p><p>To ask for a return, please contact our support using our helpdesk.</p><h3 id="are-returns-free">Are returns free?</h3><p>Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.</p><p>Returns from outside of the US are the responsibility of the buyer.</p><p>Feel free to contact our support agents through our helpdesk for more details.</p><h3 id="how-long-does-it-take-to-process-a-return">How long does it take to process a return?</h3><p>Returns are confirmed within 7 days of receiving the package at our warehouse.</p><p>Once your return is accepted, the exchange or credit will be issued within 7 days of our services accepting your return.</p>

Returns

Find answers to other frequently asked questions

<h3 id="do-you-have-physical-stores">Do you have physical stores?</h3><p>We currently don&apos;t have any physical stores under our brand name. However, we do stock our items in retailer stores.</p><p>The full list of stores that resell our products can be found on our <a href="https://circleauthor.com/pages/stockists" rel="noopener noreferrer" target="_blank"><em>stockists</em></a> page. If you are a store and want to apply for a wholesale account, please reach out to support@circleauthor.com</p>

FAQs

General

Payment

Shipping

Returns

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